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Final Exam details include:
Items to consider:
*What is CRM?
*The importance of CRM
*The benefits of CRM
*Select a company that has been successful as a result of implementing the use of Salesforce. You may find the link below helpful in selecting a company – I recommend that you scroll down the webpage and use the filter on the left to select “newest” as well as “featured” before selecting a company for your research
https://www.salesforce.com/customer-success-stories/#!page=1
*In what ways has the company benefited from the use of Salesforce?
*Has Salesforce impacted the relationship between the company and its customer?