Find a recent example (within the last three months) of a company that has dealt with the impact of poor quality.
Summarize the situation.
Which one (or more) of the nine (9) dimensions of quality was/were impacted?
How did the company respond?
How did the quality concern affect customer satisfaction?
Would you respond the same? Why?
Or would you respond differently? Why?
No attachment please. Proper business language/grammar/punctuation/style are expected.