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Learning Goal: I’m working on a management discussion question and need an explanation and answer to help me learn.According to John Boccuzzi Jr., what are the characteristics of exceptional customer service which convert a casual shopper to a brand loyal ambassador?
Which two strategies for preventing dissatisfaction and problem-solving from the Lucas textbook do you consider most important? Explain why.
Do you think that internal customers are as important as external customers? Why or why not?
What tactics can you use to deal with an angry customer?
Requirements: Please make sure each question is finished with at least five sentences each